HomePro is a real estate and accommodation platform that helps people discover properties, connect with property professionals, manage listings and reservations, and access HomePro digital and business services. The features available to you depend on the property, account type, location and service you are using.

You can search property listings, review homes for sale or rent, reserve eligible HomePro Stays, contact agents or property representatives, manage supported account activity, purchase eligible services, and access HomePro tools made available to your account.

Use the property search on HomePro and apply the filters that matter to you, such as location, listing type, price or other available criteria. Open a property to review its photos, description, features, map information, status and the contact or booking options currently available.

HomePro can support listings and services in more than one market, but the availability of a specific property, payment method, booking feature, professional service or business product can vary by country and location. Always rely on the options shown for the property or service you are viewing.

Use the support or live-chat option available on HomePro, or email info@homeprolisting.com. If your question involves a property, reservation, order or account activity, include the relevant property name, reservation number or order number when available.

Start with the property search or the Services and Bookings areas shown on HomePro. If you still are not sure, contact support and describe what you are trying to accomplish so the appropriate HomePro service or workflow can be identified.

A for-sale listing is marketed for purchase, a rental listing is generally offered for residential occupancy under the terms shown by the property representative, and a HomePro Stay is a property specifically enabled for short-stay reservations. The property page indicates which experience applies.

No. Properties can be advertised, represented, hosted or managed by different owners, agents or property professionals. HomePro may provide the platform, advertising, booking, management or related services, while the property page identifies the available contact or booking path.

Open the property page and use the available inquiry or contact option. Include the property name and your specific question, such as availability, viewing arrangements, lease terms, purchase details or property features, so the responsible representative can respond accurately.

HomePro can apply platform controls and review information submitted through its listing workflows, but a published listing should not be treated as an independent guarantee of ownership, condition, legal status, pricing or transaction suitability. Buyers and renters should review documents and perform the checks appropriate to their transaction.

Yes. Availability, asking prices, rental rates, fees, dates and listing details can change. Review the current property page and confirm important details with the responsible agent, owner or HomePro representative before making a payment or relying on older information.

HomePro can retain sold or rented properties on an agent profile as part of the agent’s property history while excluding those closed listings from normal active-property search areas. A sold or rented status means the property should not be treated as currently available.

Where scheduling is enabled, HomePro may provide a booking or appointment flow for the relevant property or service. Choose an available time and follow the confirmation instructions shown. If no scheduling option is displayed, use the property contact method instead.

No. Any mortgage calculator or payment estimate shown on HomePro is for general informational planning. It is not an approval, commitment to lend, interest-rate quote or substitute for terms provided by a lender or financial professional.

HomePro Stays is the short-stay reservation experience available on eligible HomePro properties. A property must have Stays enabled before guests can select dates, review the stay total and complete the supported reservation checkout.

Open a property with HomePro Stays enabled, choose your check-in and check-out dates and guest count, review the reservation details and pricing, and continue through the secure checkout. Opening checkout alone does not confirm or pay the reservation.

A Stay is confirmed when the reservation reaches the required confirmed or paid status in HomePro and the applicable confirmation is issued. A pending payment attempt, bank authorization or incomplete checkout does not necessarily mean the reservation is confirmed.

HomePro Stays uses the supported Stripe checkout flow for Stay-linked reservation payments. Use only the payment choices presented during that Stay checkout so the payment and reservation can remain properly connected.

Follow the reservation status shown by HomePro. If the reservation remains eligible for payment, HomePro may provide a secure retry or payment-required action. Avoid submitting duplicate payments while a bank or payment provider still shows the original transaction as pending.

If the reservation is still an eligible unpaid checkout reservation, HomePro can provide a cancellation option that removes the unpaid Stay from checkout. A paid or confirmed reservation instead follows the cancellation and refund terms applicable to that booking.

Cancellation and refund eligibility depend on the reservation terms, timing, payment status and any property-specific policy shown for the booking. If a refund is approved and processed, the time it takes to appear on your account is also affected by the bank or payment provider.

Eligible Stay checkout flows can include a message field for arrival information, accessibility needs or other requests. A request is not automatically guaranteed; the host or HomePro team may need to confirm whether it can be accommodated.

No. Stay pricing, included services, cleaning charges, discounts and special offers can vary by property and reservation. Review the current price breakdown and property-specific terms before completing checkout.

Your HomePro Stay confirmation and applicable reservation communications identify the reservation number, property, stay dates and guest information available for that booking. Keep the reservation number when contacting support so the Stay can be located quickly.

Sign in with an eligible property-owner or agent account and use the current Add Property or Submit a Property workflow available to your account. Required fields, publishing permissions and available listing options can depend on your account role, membership and property type.

Authorized users can edit listings they are permitted to manage. Some fields or status choices can differ between creating a new property and editing an existing one, so use the options shown in the current property editor.

Use the status controls available to the authorized listing manager. Once a property is marked sold or rented, HomePro can remove it from active discovery areas while retaining the historical listing where appropriate, such as on the agent profile.

Create or use an eligible HomePro account and follow the agent registration, membership or profile process currently made available to you. Agent tools can depend on account status, membership and completion of required profile information.

An agent profile can include the agent’s photo, description, contact information and eligible property activity. Active inventory and historical sold or rented listings may be displayed differently so visitors can distinguish current availability from prior activity.

Eligible properties and accounts can have HomePro Stays enabled when the required hosting and reservation features are available. The Stay settings and management options shown to the account determine whether that property can accept short-stay reservations.

No. HomePro provides advertising, discovery and related property tools, but it does not guarantee inquiries, bookings, a sale, a lease, price performance or a particular transaction outcome.

Payment methods depend on the product or service. General HomePro purchases can use the payment gateways made available at that checkout, while HomePro Stays uses its supported Stripe payment flow. Always use the payment choices displayed for the specific transaction.

Start from the HomePro property, service, cart or account flow that generated the transaction and use the secure checkout presented there. Do not send payment to an address or account supplied through an unexpected message that does not match the normal HomePro workflow.

HomePro sends transactional notices for supported purchases, reservations and account events. The exact email depends on the service; for example, Stay-linked orders use HomePro Stay lifecycle communications while ordinary purchases can use their applicable order notices.

Signed-in customers can review eligible order information from the account area when that service uses an order record. The available details can include status, totals, payment information and service-specific information.

Not always. An authorization or pending bank entry can exist before HomePro records the transaction as completed. Rely on the HomePro order or reservation status and the applicable confirmation rather than the authorization alone.

First check whether one entry is still pending or only an authorization. If two completed charges remain for the same HomePro transaction, contact support with the order or reservation number and the dates and amounts shown, but do not send full card numbers or security codes.

HomePro can record or initiate an eligible refund, but the bank, card network or payment provider controls how quickly the funds become visible on your account after processing. Keep the related order or reservation number if you need support.

The checkout or reservation summary should show the components HomePro has calculated for that transaction. Because taxes, fees, discounts and service charges can depend on the product, property or location, review the final breakdown before paying.

Use the registration or sign-in flow available on HomePro. The options shown after sign-in depend on your account type and permissions, and some protected activities can require additional verification.

Use HomePro’s password-recovery flow and follow the secure instructions sent to the email address associated with your account. Never share your password or a one-time verification code with someone who asks for it unexpectedly.

Additional verification can be used to protect sensitive account, payment, credit or other restricted workflows. Complete verification only through the HomePro interface or another clearly identified provider reached from the legitimate HomePro process.

HomePro combines WordPress account controls with HomePro security and access features configured for the website. Protection can include sign-in controls, verification and monitoring appropriate to the service. You should also use a unique password and protect access to your email account.

Use the privacy or account options made available to you or contact HomePro support. Requests can be subject to identity verification, and certain transaction, reservation, legal, security or accounting records may need to be retained where applicable.

Contact HomePro support or use the account-deletion option if it is available in your current account experience. HomePro may need to verify the request and can retain records that are required for transactions, reservations, security, legal or accounting purposes.

Be cautious with messages that request passwords, one-time codes, full payment-card details or urgent payment outside the normal HomePro checkout. When in doubt, open homeprolisting.com directly and contact support rather than using an unexpected link.

HomePro Cloud provides eligible customers with HomePro digital workspace, site or account capabilities associated with the plan shown to them. Features, limits and access depend on the active Cloud plan.

The Basic plan is a one-time introductory option for eligible accounts. Once Basic has been used, or when an eligible paid Cloud plan is activated before Basic is used, the free Basic option is no longer available to that account.

HomePro plugins are WordPress extensions created for HomePro workflows and services. Each plugin can have its own purpose, requirements, compatibility rules and licensing terms, so review the information supplied with the plugin you are using.

The behavior depends on the plugin and license terms. Some HomePro plugins can restrict licensed functionality after expiration. Review the current purchase or licensing information for the specific plugin rather than assuming all products follow the same rule.

Compatibility depends on the specific plugin, WordPress version, PHP version, theme, other plugins and any HomePro service dependencies. Back up the site and review the plugin requirements before installing or updating it on a production website.

HomePro can provide business-focused application, assessment, credit and lender-matching experiences. The exact role of HomePro and any participating third party depends on the product, so review the disclosures, terms and decision notices presented in the relevant workflow.

The HomePro Lending Marketplace is designed to help eligible business applicants submit information for matching with participating financing providers. HomePro may receive disclosed referral compensation where applicable, and submitting information does not guarantee an offer or approval.

HomePro’s Business Credit Line tools support a structured business-credit application and account workflow that can include application review, assessment, decision notices, account activity and repayment-related features. Any actual offer is governed by the terms and disclosures provided for that account.

No. An application, inquiry, prequalification, automated assessment or preliminary recommendation is not the same as final approval, funding or account activation. Rely on the formal HomePro or participating-provider decision and any conditions communicated with it.

Yes. A business financing or credit application can be approved, conditionally approved, declined or require additional information. When an applicable decision notice is issued, review the reasons, disclosures and next steps stated in that notice.

HomePro uses branded transactional email designs for supported property, reservation, account, financing and service events. The design can differ from generic WordPress or WooCommerce mail while preserving the information and actions needed for the particular notice.

Check that the message relates to activity you recognize and that links and sender details are consistent with HomePro. Never reply with passwords, one-time codes or full payment-card details. If anything looks unusual, open HomePro directly and contact support.

HomePro can send transactional or service-related notices when supported events occur, such as a reservation update, property activity, account action, payment status or another workflow that requires your attention. Marketing communications are handled separately from necessary service notices.

Yes. HomePro can update services, integrations, eligibility rules, fees, supported payment methods, product features and policies. The current website, account interface, checkout and applicable terms should be used instead of relying on an older screenshot or communication.

Provide your name, the email address associated with the account, and the relevant property, reservation, order or application reference when available. Describe what happened and include a screenshot when useful, but do not send passwords, one-time codes or full payment-card numbers.

Refresh the page, confirm that you are signed in to the correct account, and try again without repeatedly submitting the same payment or form. If the issue continues, contact support with the page name, what you expected to happen, what actually happened and a screenshot if possible.